Returns and exchanges will not be issued unless it is a shop error or there is a defect in your merchandise. Please be sure to read when products are scheduled to ship, we do not offer cancellations of orders, but we are more than happy to changes sizes, etc! Please be sure to measure your babe's foot to ensure sizing. WE DO NOT OFFER REFUNDS OR EXCHANGES DUE TO SHOES NOT FITTING. If you have sizing questions you can reach out to us to be sure! In the event something is wrong with the order, kindly reach out to us VIA EMAIL and we will send a return label to you, and figure out the best way to make sure everything gets fixed!